Customer Service Representative (CSR) - Grapari Telkomsel Gorontalo

Join Infomedia Nusantara as a Customer Service Representative (CSR) at Grapari Telkomsel Gorontalo and become the frontline ambassador for Indonesia’s leading telecommunications provider. In this dynamic role, you will deliver exceptional service to Telkomsel customers, handling inquiries, complaints, and resolving issues with professionalism and empathy. As part of a dedicated team, you will contribute to enhancing customer satisfaction and loyalty, while also gaining valuable experience in the telecommunications industry.

Infomedia Nusantara is a trusted partner of Telkomsel, providing innovative solutions to support the company’s mission of connecting people and transforming lives. Located in the vibrant city of Gorontalo, you will be part of a supportive and collaborative environment, where your contributions are valued and your growth is encouraged.

Every day, you will interact with customers through various channels, including phone, email, and social media, using tools like CRM systems and customer service software. Your ability to multitask, adapt to different situations, and think creatively will be key to your success in this role.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries, complaints, and resolving issues in a timely and professional manner.
• Handle customer interactions through phone, email, and social media channels, ensuring high levels of customer satisfaction.
• Use CRM systems and customer service software to manage customer data, track interactions, and monitor service level agreements.
• Collaborate with cross-functional teams to ensure seamless service delivery and continuous improvement.
• Stay updated on Telkomsel’s products, services, and promotions to provide accurate and helpful information to customers.
• Monitor customer feedback and identify trends to suggest improvements in service delivery.
• Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.
• Participate in training and development programs to enhance your skills and knowledge in customer service.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the telecommunications industry.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong problem-solving and analytical skills to handle customer issues effectively.
• Ability to work well under pressure and meet targets in a fast-paced environment.
• Familiarity with CRM systems and customer service software, such as Salesforce or Zendesk.
• Certification in customer service or related fields is a plus.
• Passionate about delivering exceptional customer experiences and contributing to the success of Telkomsel.

🛠️ Keahlian

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