Guest Relations Officer (GRO) - Luxury Hospitality

Join PT Paradigm Divitae Nusantara in the heart of Badung, Bali as a Guest Relations Officer (GRO) and become the face of exceptional hospitality. In this dynamic role, you will be the first point of contact for guests, ensuring their experience is nothing short of extraordinary. Our luxury hotel is renowned for its impeccable service and warm, personalized attention to detail, and we are seeking a passionate and dedicated professional to uphold our standards.

As a GRO, you will manage guest inquiries, resolve issues, and create memorable experiences that leave a lasting impression. You will work closely with our team to ensure every guest feels valued and appreciated. This is an opportunity to grow within a supportive and innovative environment, where your contributions will make a tangible difference.

PT Paradigm Divitae Nusantara is committed to fostering a culture of excellence and continuous improvement. We offer competitive salaries, comprehensive benefits, and a vibrant work environment that celebrates both professional and personal growth. If you are passionate about hospitality and eager to make a difference, we invite you to apply and be part of our journey to redefine luxury hospitality in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage guest inquiries and complaints with a focus on resolving issues promptly and professionally.
• Create and maintain a positive guest experience through personalized attention and exceptional service.
• Collaborate with the front office team to ensure seamless check-in and check-out processes.
• Coordinate with housekeeping, dining, and other departments to address guest needs and preferences.
• Monitor guest feedback and implement improvements to enhance service quality.
• Ensure compliance with hotel policies and procedures.
• Assist in training new staff to uphold high service standards.
• Participate in team meetings and contribute to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum 2 years of experience in a guest relations or hospitality role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with hotel management systems such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Ability to work in a fast-paced, high-pressure environment.
• Willingness to travel and work flexible hours, including weekends and holidays.

🛠️ Keahlian

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