Luxury Retail Customer Service Executive - Premium Jewelry Sales

Join Diamond & Platinum in the heart of Bali’s luxury retail scene as a Customer Service Executive. This is your opportunity to thrive in a high-end jewelry environment, where your passion for sales and exceptional customer service will be rewarded with competitive benefits and growth opportunities. Located in the vibrant city of Kuta, you'll be at the forefront of Bali's luxury retail industry, serving a discerning clientele. Every day, you'll engage with clients, understand their needs, and provide personalized service that exceeds expectations. This role is perfect for those who love the glamour and sophistication of luxury retail and are eager to make a mark in the premium jewelry market.

As a Customer Service Executive at Diamond & Platinum, you'll be part of a team that prides itself on delivering exceptional service. You'll use tools like Salesforce and QuickBooks to manage customer interactions and sales data. This role offers the chance to develop your skills in a dynamic, fast-paced environment, with opportunities for career advancement and professional development.

If you're ready to take your career to the next level in a luxury retail setting, we invite you to apply. Join us and be part of a team that values your expertise and is committed to your success.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients, ensuring their needs and preferences are met with personalized attention.
• Assist in sales transactions, including product demonstrations, consultations, and point-of-sale operations.
• Manage customer data and sales records using Salesforce and QuickBooks.
• Stay informed about the latest trends and products in the luxury jewelry market.
• Collaborate with the sales team to achieve monthly and quarterly targets.
• Participate in inventory management and restocking activities.
• Promote the store's products and services to both existing and potential customers.
• Ensure a clean and well-maintained retail space, adhering to company standards and regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales, preferably in a luxury retail environment.
• Proven track record of delivering exceptional customer service and sales performance.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Familiarity with Salesforce and QuickBooks is a plus.
• Strong knowledge of the luxury jewelry market and industry trends.
• Ability to work well under pressure and meet sales targets.
• Fluent in both English and Bahasa Indonesia.
• Enthusiastic, professional, and able to represent the company with pride.

🛠️ Keahlian

Lowongan Terkait