Customer Care Executive (Call Centre) - 1-Year Contract (Renewable)

Join Income Insurance Limited as a Customer Care Executive in our dynamic call centre team, based in the vibrant heart of Bali, Indonesia. This is a 1-year contract role with renewal potential, offering a unique opportunity to deliver exceptional customer service in one of the world's most sought-after destinations. At Income Insurance Limited, we're committed to providing comprehensive insurance solutions, and our call centre plays a crucial role in ensuring our customers receive the support they need.

As a Customer Care Executive, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and providing personalized assistance. You'll work in a fast-paced environment, using our in-house CRM system to manage customer interactions efficiently. This role is perfect for someone looking to gain valuable experience in the insurance industry while enjoying the unique lifestyle Bali has to offer.

We're seeking a proactive and customer-focused professional to join our team in Canggu, Bali. If you're passionate about customer service and eager to make a difference, we'd love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling incoming calls, emails, and chats.
• Resolve customer inquiries and complaints efficiently and professionally.
• Use our in-house CRM system to manage customer interactions and maintain accurate records.
• Assist customers with policy information, claims, and other insurance-related queries.
• Uphold Income Insurance Limited's values and standards of service.
• Work collaboratively with the team to achieve daily and monthly targets.
• Participate in training and development programs to enhance your skills.
• Maintain a high level of accuracy and confidentiality in all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or call centre role.
• Proven ability to handle high call volumes with a positive attitude.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems, preferably Salesforce or similar.
• Understanding of the insurance industry is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Fluency in English, both spoken and written.

🛠️ Keahlian

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